Privacy Policy

We respect your privacy and your personal information and for this reason, we take care to protect your personal information and to keep it confidential. You can browse our site anonymously by choosing not to provide us with any personally identifiable information, such as your name or email address, during your visit to our site. If you like what you see and you decide to engage with us, we will only use your personal information as set out in this privacy notice.  

What information do we collect?

The type of personal information we collect will generally depend on the type of relationship we have with you.

If you’re one of our clients or potential clients, it’s likely that you’ve shared personal information with us. That might include your name, contact details, identification number, and details of other communications we’ve had with you.

If you’ve checked out our website, we might collect info that you’ve shared with us directly and indirectly. Direct information could include the details you’ve chosen to share with us when making a contact enquiry. Indirect information includes data we capture from cookies, which allows us to give you a better browsing experience next time you visit our website. Rest assured, this type of information is always anonymous and doesn’t identify you personally.

How do we collect your information?

Usually, the information we collect has been shared directly from you. But in some cases, it might be provided by a third party.

For example, if a friend or a mutual contact have provided us with your information. If this happens, we’ll always let you know why we have the information, and what we’ll be using it for.

How will we use your information?

We will only use your information for the purpose for which you shared it.

That means we’ll use your contact details to get in touch with you about an enquiry, send you an email if you’ve signed up for our newsletter, or use your information to process your instructions or requests.

We will not share your information with unauthorised third parties for their independent use. We do, however, need to share your information with our service providers from time to time. These may include our accountants, legal advisers, marketers, IT infrastructure providers, and other people who help us run our business. We use suppliers and service providers who we trust. They have agreed to keep your personal information secure and confidential, and to only use it for the purposes for which we have sent it to them.

Some of our suppliers are in other countries that have different levels of protection of personal information, but we’re comfortable that they protect personal information to the same extent that we do.

We use Microsoft 365 to do our work and store all our information, including our clients’ information. Microsoft stores all our content in the European Union. We believe that Microsoft provides an adequate level of protection for the personal information we store with them. You can read more about their privacy undertakings here.

How do we protect your information?

Whether it’s stored in a physical or digital format, we always work towards making sure your information is safe and secure. We’ve got it locked down.

We do that by making sure we do the data equivalent of locking the doors, double-checking the alarm and leaving the lights on only for the team members who need it. This includes things like applying password protection, using secure server and document management systems and ensuring any inactive data is archived.

But in the unlikely event of a break in, we will do everything we can to comply with digital and legal best practice when managing and mitigating unauthorised access.

You control the information you share with us.

You have the right to ask us what personal information we have about you, and whether we have shared it with our suppliers, service providers, or any other third party. If necessary, you can also ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you.

Also have a look at our PAIA Policy, which is available upon request, for more information on accessing any information we have on you.

Let us know if you object to the processing of your information. If you are not happy with the way we process your information, please let us know by following our Complaints Procedure. You also have the right to lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za.  

Any Questions? Let’s talk!

Get in touch with our team. If you have any questions or concerns about how we engage with you, please let us know.